How can we help you?

Our most commonly asked questions are included in our comprehensive help center.  So, for immediate answers and help, we recommend searchig our help center first. 

However, if you still need help, you can reach us via our Contact Us form, or email us at dozy@dozyoats.com. Be sure to include your name, order number when applicable, the email used for the order, and a brief description of the issue/question. For damaged, missing, or incorrect products, attach clear photos when possible.

Dozy Tip: Searching the Help Center first may provide an immediate answer.

Dozy Oats are delicious, single-serving overnight oats that are ready when you wake up—just add milk, refrigerate overnight, and enjoy.

Every flavor starts with certified gluten-free oats and chia seeds, then adds thoughtfully selected ingredients such as real fruit, date powder and spices.

Unlike instant oatmeal, overnight oats soften while they soak. The result is a creamy, ready-to-eat breakfast with almost no morning preparation.

Dozy Oats are made for breakfast first, but they also work well for lunch, an afternoon snack, or a light evening meal.

Dozy Tip: Keep a few packets and clean jars together so evening prep takes less than a minute.

Choose based on how much variety, customization, and commitment you want.

Our Build-A-Box options are a low-risk way to try Dozy for the first time, especially with our 100% satisfaction guarantee (money back up to $45 or free replacements flavors for any you do not enjoy).

Sampler or variety boxes are best when you want a curated mix of flavors.

Big Batch bags work well for households that want more servings of one favorite flavor.

Subscriptions are best for customers who want recurring deliveries, subscriber savings, and the ability to skip, delay, or change future orders.

Dozy Tip: If you are new, start with a Build-A-Box. Once you know your favorites, consider a subscription to save money and make sure mornings are always great. 

Of course you can. All of our products can be purchased as a one-time order without starting a subscription.

Just choose the one-time purchase option before adding the item to your cart.

Subscriptions are optional and are designed for customers who want recurring deliveries and subscriber savings.

Dozy Tip: Check the purchase option before checkout so you know whether the item is one-time or recurring.

Of course they can! Many families enjoy Dozy Oats because they are easy to prepare and convenient for busy mornings.

Most children (even those aged 3+) can prepare their own oats by adding milk, stirring, and refrigerating overnight. It actually makes for a fun evening activity before bed.

Dozy Oats can also be packed for lunch or enjoyed as an after-school snack.

Always review the ingredient and allergen information for the specific flavor if your child has dietary restrictions.

Dozy Tip: Get a Dozy Jar for family member (and label them accordingly) so everone can make it their own. 

Build A Box is our most popular option as it lets you create a personalized assortment by selecting the quantity and flavors you want.

Just choose your box size and flavors and start waking up better. You can also choose 1-time only or subscribe to save some money and make sure you never run out of Dozy Oats. 

Dozy Tip: When building your box, choose a mix of familiar favorites and new flavors.

Dozy Oats combines great taste, easy preparation, thoughtfully selected ingredients, and a mission-driven packing partnership to make mornings great for adults and children alike..

• Certified gluten-free oats and chia seeds
• A wide range of fruit, cinnamon, chocolate, vegan, and no-added-sugar options
• No artificial sweeteners or flavoring
• Easy preparation for busy mornings
• Enjoy with a spoon - hot or cold.
• Produced and fulfilled through a partnership that supports meaningful employment

Dozy Tip: Great nutrition only helps when breakfast is enjoyable enough to eat consistently.

CW Resources creates meaningful employment opportunities for people with disabilities, and the partnership reflects Dozy's belief that business should do good as well as make good products.

CW Resources helps pack Dozy Oats in the United States.

Dozy Tip: Every purchase supports this mission-driven relationship.

Dozy Oats are made and packed in the United States.

Our packing partnership with CW Resources helps create meaningful employment opportunities for people with disabilities.

We are proud that every box supports both easier mornings and a broader community mission.

Dozy Tip: Share our story with friends who value mission-driven brands.

Dozy began with a simple goal: make mornings easier with a breakfast that is delicious, nutritious, and easy to prepare.

The founders wanted a breakfast busy people and families could prepare in seconds the night before.  And, with children who are Celiac, having a gluten-free product was also important.

That idea grew into a wide range of flavors designed for breakfast first—and also convenient for lunches and snacks.

Dozy Tip: Dozy is happiest when the product solves a real morning problem.

Funny story.  Wehn our co-founder told his 97-year old mother-in-law about the business idea, she replied by singing the song, "Mares eat oats and does eat oats and little lambs eat ivy."  And, almost immediately thereafter, the name "Dozy Oats" came to be.  Thanks, Grandma Bette!   

Dozy Tip:  Sing the song to your kids when preparing Dozy Oats and make it a family tradition.

We believe that in supporting our community and those in need.  That is why we work with CW Resources, to package and ship our products, providing employment opportunities for persons with disabilities, veterans, wounded warriors, and the economically disadvantaged.

We also donate Dozy Oat packs to local food banks and other non-profit organizations on a regular basis. 

If you know a food bank that we should consider donating to, please reach out tous via our contact form or email us at dozy@dozyoats.com.

Maybe your parents or grandparents told you oats were a good breakfast because they “stick to your ribs.” They were right! Fiber, along with minerals and vitamins, make oats a filling and nourishing way to start your day. We mix dried fruits, spices, sweeteners, and sometimes special extras (chocolate chips) into Dozy Oats to make them an even better way to wake up than plain oatmeal – a version you’ll actually want to eat.

Dozy Tip:  If you’re interested in geeking out about oats in their many different forms check out what the folks at Harvard have to say about them.

Definitely.  We are currently testing several new flavors, and plan to always continue doing so. If you have any suggestions, we’d love to hear from you.  Just send us an email at dozy@dozyoats.com.

You can reach our customer service team via our contact form or via email at dozy@dozyoats.com.  Our customer service department is open on Monday - Friday from 9AM to 5PM Eastern Time. We do our best to respond to all inquiries within 1 business day.

Yes. Prepare and soak them as directed, then microwave for about 45–60 seconds.

The overnight soak is still important because it softens the oats and chia seeds before heating. Microwave times vary, so begin with 45 seconds, stir, and add more time if needed.

Dozy Tip:  The Dozy Jar, included for free with all 1st time orders is microwave safe.  be sure to remove the lid when heating in the microwave. 

It's very simple. Just pour 1 package into a jar, mug or bowl. Add 2/3 cup of your favorite milk (any kind will do). Let the oats sleep in the fridge overnight. Then, enjoy them in the morning - cold or hot*.

* The Dozy Jar, included with all 1st time orders is microwave-safe. If you prefer your oats hot, just microwave them in the jar (with. the lid off) for 45-60 seconds before eating.

Dozy Tip: Use slightly less milk for thicker oats or add a splash more for a creamier texture.

We recommend refrigerating rather than freezing prepared Dozy Oats.

Freezing and thawing can change the texture of the oats and fruit.

For the best experience, prepare them fresh and enjoy them within 72 hours.

Dozy Tip: Prepare only the number of jars you expect to eat over the next three days.

Absolutely. You can prepare several jars at once and refrigerate them for up to 72 hours.

Add one packet and about 2/3 cup of milk to each jar, stir, cover, and refrigerate.

Preparing two or three jars at a time is an easy way to put breakfast on autopilot.

Dozy Tip: Sunday evening is a great time to prepare breakfast for the first half of the week.

Prepared Dozy Oats the miilk added stay fresh in the refrigerator for up to 72 hours.

Store prepared oats covered and refrigerated (the Dozy Jar is the perfect vessel for that).

The dry packets are shelf-stable. We recommend storing unopened packets in a cool, dry place (a pantry or cabinet) and used by the Best By date.

Dozy Tip: Prepare two or three jars at once for easy weekday breakfasts.

Yes. You can also purchase a Dozy Protein pack as an add-on for your box.  Each pack contains 8 TBSP of protein, each of which adds 8g protein to your oats.

Of course, any protein powder will do (you don't have to use ours).  Protein powders often thicken overnight oats, so add a little extra milk if needed. Vanilla protein poweder also works well with many fruit flavors, while chocolate can complement cocoa-based flavors.

Dozy Tip: Start with a partial serving so the protein powder does not overpower the flavor.

Absolutely. Fresh fruit, yogurt, nuts, seeds, nut butter, and protein powder are all easy additions for enhanced taste, texture and protein content.

• Greek yogurt • Peanut or almond butter • Chopped nuts or seeds• Protein powder

For more protein, you can also add Dozy protein pack to your order. Each pack contains 8 TBSP of protein, each of which adds 8g protein to your Dozy Oats.  (Note that milk also adds about 5g protein).

Dozy Tip: Add crunchy toppings in the morning so they stay crisp.

Stir in more milk if they are too thick, or use a little less milk next time if they are too thin.

Texture is personal, and overnight oats are easy to adjust.

If your oats seem thin immediately after mixing, allow the full soaking time before deciding—the oats and chia seeds will absorb more liquid overnight.  If you're unsure, you can always use slightly less milk when preparing them and then add more as needed before eating them.

Dozy Tip: Make small changes to the milk amount until you find your ideal texture.

Use any milk you'd  like.  You can even use water if you prefer.

Dairy, soy, almond, oat, coconut, and cashew milks all work. Each creates a slightly different taste and texture.  Water is less creamy, but definitely convenient if you have nothing else to use (or just prefer it that way).

Dairy and soy milk generally add more protein (about 5g). Oat milk tends to create an especially creamy texture.

Dozy Tip: Unsweetened milk lets the flavor of the oats shine.

Well, we can’t prove this one. But, they certainly seem to enjoy being tucked under a blanket of milk with their fruity friends. They don’t make a peep at night.  And, in the morning, they definitely look (and taste) like the rest did them some good.

Dozy Tip:  Make putting your oats to sleep a family ritual. They love a good bedtime story.

If you're a subscriber, just login, go to "manage subscriptions" and click on your upcoming order. From there, you can add as many additional jars as you'd like. Note that any extra jars will only be added to the order in which you add them.  Alternatively, just go to the Dozy Oats Jar page and add them to your order (free shipping with any Dozy Oats Box).

Dozy Tip:  Be sure to add a Dozy Box to your jar order to make sure you get free shipping (free with all orders of $25 or more.)

In most cases, orders are delivered in approximately 3-6 business days with our free shipping option. Processing and transit times depend on the order date, shipping method, destination, holidays, and promotional volume. 

You will receive an order confirmation after checkout and a separate shipping confirmation with tracking when the package leaves the fulfillment location. For faster shipping, you can select "expedited shipping" at checkout for an additional fee. 

The most accurate delivery estimate appears in the carrier tracking information.

Dozy Tip: Allow extra time around major sales and holidays.

Update the shipping address in your customer portal before the next subscription order processes.

Open the subscription, select the shipping-address option, enter the new address, and save.

Changing an address after an order processes may not redirect that order, so contact us immediately at dozy@dozyoats.com if the order is already pending or confirmed.

Dozy Tip: Double-check apartment numbers and ZIP codes before saving.

Yes.  All orders of $25 or more are shipped for free (savings of $7-$14).  Free shipping generally takes 3-6 business days for delivery. 

You can get expedited shipping for an additional fee. The checkout page will show the current shipping options and charges for your cart and delivery address.

Dozy Tip: Add all intended items before checking the final shipping charge.

Dozy Oats currently only ships within the United States.

However, we can make some exceptions. If you are not in the US, reach out to us at dozy@dozyoats.com, and we can dtermine how/if we can get you your Dozy Oats.  

Dozy Tip: Do not use a freight-forwarding address without reviewing its food-import policies.

Check spam, junk, Promotions, and any alternate email address you may have used at checkout.

Confirmations are normally sent automatically after a successful order.

If you still cannot find it, contact us via our contact form or at dozy@dozyoats.com with your name, approximate order date, and shipping ZIP code so we can locate the order.

Dozy Tip: A typo in the checkout email address is a common cause.

Confirm the code is entered exactly, has not expired, applies to the items in your cart, and meets any minimum purchase requirement.

Some discounts cannot be combined with subscriptions, bundles, trial offers, rewards, or other promotions.

If the code still appears valid, contact us at dozy@dozyoats.com before completing checkout.

Dozy Tip: Take a screenshot of the code and error message before contacting support.

Check the shipping-confirmation email for your tracking number and current delivery status.

Orders are typically processed/shipped within 1 business day from when the order is placed.  Delivery generally take 3-6 business days to arrive.  As soon as your order is shipped, a confirmation email is sent to you with a tracking number and link to a tracking page.   

Please check your inbox for an email from Dozy Oats with the shipping info.  If you cannot find the email, check spam, junk, and Gmail's Promotions tab. Of course, if you are still having difficulty tracking your order or if your order is taking longer than expected, please contact us via our contact form or at dozy@dozyoats.com.

Dozy Tip: Search your inbox for “Dozy” or your order number.

Well, that shouldn't have happened!  Please contact us at dozy@dozyoats.com with your order number and a photo of what arrived. We will review the shipment and help determine the right solution.

Please keep the product and packaging until the issue has been reviewed.

Dozy Tip: Photograph the packing slip and all items together when possible.

Well, that shouldn't have happened. Sorry! Please contact us at dozy@dozyoats.com with the order number and clear photos of the shipping box and damaged product so we can resolve the issue for you.

Photos help us document the issue and resolve it more quickly.

Keep the packaging until the issue is reviewed in case additional information is needed.

Dozy Tip: Take photos before discarding wet, crushed, or opened packaging.

Well, that's frustrating! Please wait up to 24 hours, check around the property and ask neighbors or building staff if they've seen it.

Carriers occasionally mark a package delivered shortly before it is physically dropped off.

If it is still missing after those checks, contact us at dozy@dozyoats.com with the order number and tracking information.

Dozy Tip: Check side doors, garages, mailrooms, and other sheltered locations.

Well, that shouldn't happen.  Sorry!  Pleae check the packing materials to confirm that the missing product was part of your order and/or if your order was split into multiple shipments.  Then, if an item is still missing, please contact us at dozy@dozyoats.com so we can resolve the issue for you.

Include the order number and identify the missing item or quantity.

A photo of everything received can help us resolve the issue quickly.

Dozy Tip: Check beneath box flaps and any packing paper to make sure the product is not hiding on you.

Contact us at dozy@dozyoats.com immediately. We will try to help, but changes are not guaranteed once fulfillment has begun.

Include the order number and the exact change requested.

Subscription changes affect future orders and may not change an order that has already processed.

Dozy Tip: Review flavors, address, and discount information before completing checkout.

Make sure you have selected the number of packs for the box you chose (i.e., select 12 packs for a 12-pack build-a-box).  

If the box still will not work, refresh the page, disable aggressive browser extensions, or try another browser or device.

Contact us at dozy@dozyoats.com with a screenshot if the issue continues.

Dozy Tip:  Feel free to select multipe packs of the flavors you most prefer.

Subscription orders ship automatically on the schedule you select, and you can manage future deliveries through your customer portal.

Subscribers receive recurring-order savings and can adjust their subscription as their needs change.

• Skip or reschedule a shipment• Change flavors or box size any time• Change delivery frequency any time• Pause or cancel any time after your second delivery• Update payment or shipping information• Enjoy bonus surprises (free products, discounts and more)

Dozy Tip: Make changes before the next order processes.

Log into your customer portal, open the subscription, select Cancel Subscription, and complete the cancellation steps before the next order processes.

Before canceling, you can also skip, reschedule, change flavors, change box size, adjust frequency, or pause.

Canceling a subscription does not automatically cancel an order that has already processed. Contact Customer Service (dozy@dozyoats.com) immediately if you need help with a processed order.

Dozy Tip: Use the same email address associated with the subscription when logging in.

Log into your customer portal, open the subscription, and choose the option to skip or reschedule the next order.

Skipping moves past one shipment while keeping the normal schedule afterward. Rescheduling lets you choose a different processing date.

Make the change before the order has processed.

Dozy Tip: Skipping is useful for vacations or when you still have plenty of oats.

Open the subscription in your customer portal and use the pause option if it is available.

Pausing is useful when you need a longer break but expect to return.

You can also skip or reschedule shipments if you prefer. Contact us at dozy@dozyoats.com for additional assistance. 

Dozy Tip: A pause may be better than canceling when travel or extra inventory is temporary.

Log into your account, locate the inactive subscription, and select Reactivate.

Review the flavors, box size, shipping address, payment method, and next shipment date before confirming.

If you cannot locate the old subscription, contact us at dozy@dozyoats.com.

Dozy Tip: Check the next processing date so you know when your first order is scheduled to ship. 

Log into your customer portal, open the subscription, edit the products or flavors, and save the changes before the next order processes.

You can change flavors at any time.  If you want a different size box, you need to swap your box and select the flavors you'd like. 

Dozy Tip: Mix dependable favorites with one or two new flavors.

Open your subscription in the customer portal and select an alternative box size option.

A larger box can work well for families or frequent oat eaters; a smaller box may be better if you have extra inventory.

Save the change, and be sure to select your flavors (the flavors in your prior box will not auto transfer to the new box) before the next order processes.

Dozy Tip: Adjusting box size and delivery frequency together can help match your actual usage.

Open your subscription in the customer portal and select a new delivery schedule.

Choose a cadence that better matches how quickly you use your oats.

The new frequency applies to future subscription orders after it is saved.

Dozy Tip: Slowing the frequency is often easier than repeatedly skipping orders.

Open your subscription in the customer portal and update the payment method or billing information.

If a card expires or a payment fails, update it promptly to avoid delaying the next order. 

Dozy Tip: Update expiring cards before the next billing date.

A payment can fail because of an expired card, an incorrect billing address, insufficient funds, or a bank decline.

Use the secure payment-update link in your notification email or update the payment method through your customer portal.

If the new card is still declined, contact your bank and then try again.

Dozy Tip: Confirm that the billing ZIP code matches the card issuer's records.

Dozy Oats are made with whole-grain certified gluten-free oats, chia seeds, and thoughtfully selected ingredients such as naturally dried fruit (lots of it), date powder, spices and other wholesome ingredients, depending on the flavor.

Oats and chia provide complex carbohydrates and fiber, while your milk can add protein and other nutrients. For even more protein, consider adding a Dozy Protein Pack which includes 8 TBSP servings (1 TBSP = 8g protein).

Nutrition needs vary, so review the Nutrition Facts and ingredient list for the specific flavor that interests you.

Dozy Tip: Add fruit, yogurt, nuts, or seeds to build the breakfast that works for you.

Each flavor contains about 7-11g protein before adding milk or other protein supplements. 

Oats and chia seeds contribute to protein. About 2/3 cup of dairy milk adds roughly 5 grams, while soy milk also tends to be higher in protein than many other plant-based milks. For even more protein, consider adding a Dozy Protein Pack to your order - eachpack contains 8 TBSP servings (1 TBSP = 8g protein).

Check each product's Nutrition Facts for the exact amount in the dry serving.

Dozy Tip: Greek yogurt, nuts, seeds or protein powder can further increase the total protein.

Much of the sugar comes naturally from ingredients such as dried fruit, date powder, and vanilla.

Some flavors have no added sugar, while others contain some added sugar to create their intended flavor.

Dozy Oats does not use artificial sweeteners.

Dozy Tip: Use unsweetened milk if you want to avoid adding sweetness during preparation.

Just click on any flavor from the flavors page or build-a-box page to see full nutrition info for any flavor.

Dozy Tip:  Use the filter tool on those page to see flavors that meet your specific dietary or nutrition needs.

Yes. All of our current flavors are gluten-Free.

Dozy Oats are made with certified gluten-free oats. Oats are naturally gluten free but can encounter wheat during farming or processing, which is why certified gluten-free sourcing matters.

Dozy Tip: Use clean jars and utensils if cross-contact in your own kitchen is a concern.

Dozy offers a selection of flavors with no added sugar.

Current flavors with no added sugar are:

• Apple Cinnamon
• Cinnamon Raisin
• Pear Tart
• Sweet Peach
• Spiced Pear
• Apple Ginger
• Banana Peanut Butter (less than 1g added sugar)

All of our products, except those containing chocolate, are vegan. 

Click on any flavor to see the full ingredient and nutrition information. You can also filter flavors by "vegan" on the flavors and build-a-box pages. 

Dozy Tip: Prepare a vegan flavor with plant-based milk to keep the finished oats vegan. 

All of our flavors, except those with chocolate, are dairy-free.

Always review the ingredient list and Contains statement for the exact flavor.

Dozy Tip: For a dairy-free preparation, be sure to use non-dairy milk.

Every flavor begins with certified gluten-free oats and chia seeds, then adds its own combination of ingredients.

Depending on the flavor, those ingredients may include dried fruit, date powder, spices, chocolate chips, vanilla or other wholesome ingredients.

Dozy Tip: Click on any flavor from the flavors or build a box page for complete, current ingredient list and Nutrition Facts.

The following flavors contain allergens:

• Banana Chocolate Chip - soy, milk
• Banana Peanut Butter - peanuts
• Cherry Chocolate - soy, milk
• Chocolate Coconut - soy, milk, coconut
• Chocolate Peanut Butter - soy, milk, peanuts
• Mango Coconut - coconut
• White Chocolate Latte - soy, milk

While we take all possible precautions to prevent cross-contamination, all of our products are packaged in a facility that processes peanuts, tree nuts, sesame, wheat and milk products.  

The package and product page provide the ingredient list and allergen statement for each flavor.

Dozy Tip: Check every new flavor—even when another Dozy flavor works for you.

Dozy Oats does not use artificial preservatives.

The products are dry mixes and should be stored unopened in a cool, dry place.

After adding milk, refrigerate promptly and enjoy within 72 hours.

Dozy Tip: Always use a clean, covered container for prepared oats.

No. Dozy Oats does not use artificial sweeteners.

Dozy also avoids artificial flavoring.

Sweetness comes from the recipe's ingredients, including fruit, date powder, vanilla, and, in some flavors, added sugar.

Dozy Tip: Check the No Added Sugar filter to view our no added sugar flavors.

Natural ingredients such as fruit, spices, and chocolate chips can vary slightly in color, size, and appearance.

Small visual differences from batch to batch are normal and do not necessarily indicate a quality problem.

Contact us at dozy@dozyoats.com if you notice damage, an unusual odor, or anything that genuinely concerns you.

Dozy Tip: Stir well before eating so smaller ingredients and chia seeds distribute evenly.

Yes. All of our current flavors include chia seeds. Not only do they enhance the overall taste and texture, but they are also really really good for you.

Dozy Tip:  Check out this article from Harvard Health for more info on the power of chia seeds.

Date powder is natural sugar (from dates) that adds fiber, potassium, iron, and magnesium – along with delicious sweetness – to Dozy Oats.

We've so confident you will enjoy Dozy Oats, that we offer a 100% satusfaction guarantee on your first order.  If you absolutely don't like the flavors (rare, but it happens), we will refund you the full amount of your order (up to $45).  Alternatively, we will provide free replacement flavors for any flavors that you do not like.

Just contact us at dozy@dozyoats.com to request a flavor exchange or money-back.

Dozy Tip: Be sure to try several flavors before determining how much you like your DozyOats. We also recommend trying different types and amounts of milk to find the taste and texture that works best for you. 

Eligible refunds are returned to the original payment method, while damaged, incorrect, or missing items may qualify for replacement or another resolution.

Contact us at dozy@dozyoats.com with the order number and details of the problem. Photos are helpful for shipping or product issues.

Bank processing times vary after a refund is issued.

Dozy Tip: Keep packaging and product until the issue is reviewed.

As a food company, we cannot take back any products.  However, as part of our satisfaction guarantee, customers may request a free replacement flavor for any flavor(s) that they do not like.   The free replacement item will be added to your next Dozy delivery.

Dozy Tip:  Be sure to try many different flavors to find the ones that best suit your taste.